You've asked the questions- culled and tallied from emails, phone-calls and from social-media- and here are the answers
When in doubt, ask! (and ask the right people which is us!)
1. Is the Travel App and the online Travel Directory the same?
Yes and No. They’re the same in the sense that they present the same information (the app syncs with the online TD), but the Travel App is a native app while the online TD can be accessed only on the NZMCA website.
2. Can I pay my subscription renewal on the Travel App?
At the moment, you can’t; you need to log into the NZMCA website for this.
You can pay your renewal by logging into the Member's Portal; a reminder that logins have changed. Your login is no longer your membership number; your password is no longer your MAC code as well.
Your login is a current email-address recorded against your memership. If you can't remember your password, you can reset it on the login page.
3. I need to find a self-containment officer; where can I find one?
You need to log into the NZMCA website & on the Members Portal drop-down menu, select ‘Search for Contacts’- you can also find the contact details for registered plumbers & electrical inspectors here as well.
4. I think a member has breached the NZMCA Code of Conduct; where can I submit a complaint?
Do you strongly believe that a member has breached the Code of Conduct?
Where a member fails to comply with the conduct obligations, the member may be subject to the disciplinary procedures set out in clause 4 of the Association's Bylaws. and this could result in suspension or termination of the member's membership.
5. A listing on the online Travel Directory is out-of-date; who do I contact to correct it?
Travel Directory listings may change without prior notice (yes site owners can change details without informing us about it) give us the heads-up by sending an email to [email protected]
The fact is that the printed Travel Directory only gets printed every two years; the probability is high that even just mere months after you've received it from the post, there would be significant information in it that would have changed, some of which we may not have been informed about.
When we get updates to Travel Directory sites, we update them immediately and this is reflected in real time on the online Travel Directory. If you haven't explored the online Travel Directory yet, have a look here and make sure you're logged in so that you can view member-only sites such as NZMCA Parks and POPs.
6. I want to go & stay at a popular NZMCA Park; how do I know it’s not full?
You can’t (at least not yet), but you can always try and & contact a park’s custodian- their details are on the online TD & App- and they would normally be more aware of numbers over the busy summer season.
7. Can I reserve a parking space in an NZMCA Park?
Yes you can. There is a policy now that allows you to reserve a parking site during the day. More information here nzmca.org.nz/nzmca-parks.
After a member has arrived on site, registered and paid the applicable overnight parking fee, they may temporarily reserve their parking site when leaving an NZMCA Park for a few hours during the day, e.g. to go shopping or visit a local attraction; for the full information, download this PDF
8. Where can I find the discount codes for the ferries?
Log into your Members Portal, scroll down & under Quick Links under Plan your journey, find the links under it for the ferry pages
While it's faster for us to email you the codes, there's a whole lot of other important information around booking, so it's better if you clicked on and browed through the pages where the codes are stated. And don't forget- log into the website first as these pages are member-view only.
9. I use a stand-alone GPS; does the NZMCA offer resources for this?
We do. Log into the NZMCA website & more information here nzmca.org.nz/gps-resources-page. But be warned: this is a DIY effort.
We get asked this all the time- the Travel Directory information as presented on a GPS device and as an app for mobile devices are two different things. The key difference being that the Travel App updates Travel Directory changes automatically, whereas you need to replace the Travel Directory files on your GPS device yourself every so often.
Personally, we recommend having a GPS device in addition to your mobile device. The GPS doesn't rely on data whereas using your phone as a GPS device requires that there's a data connection first before you even start your route; a dilemma when you're in an area with no coverage to begin with.