Here's what you need to know with the change in alert levels…Read more
It is hard to believe that just over six weeks ago, New Zealand entered lockdown and life as we knew it changed dramatically. We felt the change at home, we felt it out on the streets and at VTNZ we have felt it within our branches.
We know our strict health and safety procedures make visiting us a bit of a diﬀerent experience but we would like to thank everyone for adhering to them so diligently. Because of you, our staﬀ and customers have been safe whilst on our premises. We will continue our procedure under COVID-19 Alert Level 2 but hopefully the new normal is not far away.
Level 2 Services and Opening Hours
From Thursday 14 May we will enter COVID-19 Alert Level 2. This alert level enables us to open nearly all our VTNZ branches but we will still be under strict health and safety procedures and some will have slightly diﬀerent hours. To see which of our VTNZ branches are open in your area, their opening hours and their booking requirements, please regularly visit vtnz.co.nz to ensure you have the most up to date information.
The good news about Alert Level 2 is that we can now oﬀer all of our usual services including Certiﬁcate of Fitness (CoF), Warrant of Fitness (WoF), Heavy and Entry Certiﬁcation, Vehicle Condition Assessment (VCA) inspections, Road User Charges, vehicle registration, driver licensing and other NZTA products or services.
COVID-19 General Health and Safety
As it always has been during all COVID-19 Alert Levels, our main priority at VTNZ is to ensure the safety and wellbeing of our team members and our customers. Operational changes are still in place at our open branches.
All of our staﬀ will be observing social distancing practices, wearing gloves and masks where appropriate and washing their hands between each inspection. We ask you to help us by observing these practices as well. Our customer service team are now seated behind Perspex hygiene screens. This is added protection for them and for you.
In addition, it is important to note that currently we can only accept card (debit or credit) or on account as a form of payment for all transactions. We cannot accept cash or cheques.
COVID-19 Safety Procedures for Vehicle Inspections
When we move from COVID-19 Alert Level 3 to Alert Level 2 there will be no change in our health and safety procedures surrounding vehicle inspections. Please ensure that you and your team are familiar with the process outlined below:
COVID-19 Safety Procedures for NZTA Products
Under Alert Level 2 we will once again be able to oﬀer services through our front counter. This will include Road User Charges, vehicle registration, driver licensing and other NZTA products or services. Our branch reception areas will also be following strict health and safety procedures so please make sure you and your team are familiar with the steps below:
Extensions on Expired Inspections and Documents
As we outlined in previous communications, VTNZ and other inspection industry organisations are continuing to work with the New Zealand Transport Agency
(NZTA) to gain clariﬁcation surrounding extensions on expired WoFs, CoFs and other inspections and documents.
At the current me, the NZTA is still assessing how and when new expiry dates will be applied and how long these extensions will be given the Government priori es as we move through the diﬀerent COVID-19 alert Levels. As the Agency knows more, they will clearly communicate with both the industry and the public.
As information becomes available the NZTA will be updating their website. All up to date information and further details can be found on the NZTA FAQ page.
If you have any questions or need further assistance, please do not hesitate to contact our Sales Team. They communicate with our network on a daily basis and may be able to oﬀer location speciﬁc support if needed. Their details are listed below:
Business Development Manager Auckland/Northland
027 264 7261
Business Development Manager Lower North Island/Bay of Plenty
027 809 6664
Business Development Manager South Island
027 809 6663
National Sales Manager
027 801 5499