VTNZ Covid-19 Update (2)

It is hard to believe that just over six weeks ago, New Zealand entered lockdown and life as we knew it changed dramatically. We felt the change at home, we felt it out on the streets and at VTNZ we have felt it within our branches.

We know our strict health and safety procedures make visiting us a bit of a different experience but we would like to thank everyone for adhering to them so diligently. Because of you, our staff and customers have been safe whilst on our premises. We will continue our procedure under COVID-19 Alert Level 2 but hopefully the new normal is not far away. 

Level 2 Services and Opening Hours 

From Thursday 14 May we will enter COVID-19 Alert Level 2. This alert level enables us to open nearly all our VTNZ branches but we will still be under strict health and safety procedures and some will have slightly different hours. To see which of our VTNZ branches are open in your area, their opening hours and their booking requirements, please regularly visit vtnz.co.nz to ensure you have the most up to date information.

The good news about Alert Level 2 is that we can now offer all of our usual services including Certificate of Fitness (CoF), Warrant of Fitness (WoF), Heavy and Entry Certification, Vehicle Condition Assessment (VCA) inspections, Road User Charges, vehicle registration, driver licensing and other NZTA products or services. 

COVID-19 General Health and Safety 

As it always has been during all COVID-19 Alert Levels, our main priority at VTNZ is to ensure the safety and wellbeing of our team members and our customers. Operational changes are still in place at our open branches.

All of our staff will be observing social distancing practices, wearing gloves and masks where appropriate and washing their hands between each inspection. We ask you to help us by observing these practices as well. Our customer service team are now seated behind Perspex hygiene screens. This is added protection for them and for you. 

In addition, it is important to note that currently we can only accept card (debit or credit) or on account as a form of payment for all transactions. We cannot accept cash or cheques.

COVID-19 Safety Procedures for Vehicle Inspections 

When we move from COVID-19 Alert Level 3 to Alert Level 2 there will be no change in our health and safety procedures surrounding vehicle inspections. Please ensure that you and your team are familiar with the process outlined below:

  1. Before visiting any VTNZ branch please ensure your vehicle is clutter free. To reduce the chance of infection, we will not be able to unload items from seats or boots to complete inspections.
  2. When arriving at a VTNZ branch please join the queue and stay in your vehicle. A VTNZ employee will come to you!
  3. We will ask for your name, address and contact phone number to put in our COVID-19 register should we need to contact you again.
  4. You will be asked a series of COVID-19 related questions. Please do not be offended when we ask these questions as they are for the safety of everyone visiting our branches.
  5. If you are an account customer, the VTNZ employee will take your order number or other unique identifier to process the transaction. If you are not an account customer then you will need to make a payment inside the Branch when directed to but please remember we can only accept card (debit or credit). We cannot accept cash or cheques.
  6. When you reach the front of the queue you will be given instructions by our Automotive Technician as to what they require you to do whilst the inspection is taking place. Please follow their instructions.

COVID-19 Safety Procedures for NZTA Products 

Under Alert Level 2 we will once again be able to offer services through our front counter. This will include Road User Charges, vehicle registration, driver licensing and other NZTA products or services. Our branch reception areas will also be following strict health and safety procedures so please make sure you and your team are familiar with the steps below:

  1. On arrival at the branch you may be met at the entrance by a staff member (if you are not then our front counter team member will talk to you about the next two steps).
  2. We will ask for your name, address and contact phone number to put in our COVID-19 register should we need to contact you again.
  3. You will be asked a series of COVID-19 related questions. Please do not be offended when we ask these questions as they are for the safety of everyone visiting our branches.
  4. We will have limited waiting room and queuing areas so please come into reception on your own.
  5. Please read all signage, use the provided hand sanitiser and maintain a one metre distance from our staff and other customers at all times when in the branch
  6. Please follow floor markings to ensure social distancing. If there is no room inside please wait outside un l someone leaves before entering.
  7. It is preferable that you use your own pen for signing and completing any required paperwork. Please bring your own pen from your vehicle.
  8. As we have pointed out before it is important to note that currently we can only accept card (debit or credit) or on account as a form of payment. We cannot accept cash or cheques

Extensions on Expired Inspections and Documents 

As we outlined in previous communications, VTNZ and other inspection industry organisations are continuing to work with the New Zealand Transport Agency

(NZTA) to gain clarification surrounding extensions on expired WoFs, CoFs and other inspections and documents. 

At the current  me, the NZTA is still assessing how and when new expiry dates will be applied and how long these extensions will be given the Government priori es as we move through the different COVID-19 alert Levels. As the Agency knows more, they will clearly communicate with both the industry and the public. 

As information becomes available the NZTA will be updating their website. All up to date information and further details can be found on the NZTA FAQ page. 

If you have any questions or need further assistance, please do not hesitate to contact our Sales Team. They communicate with our network on a daily basis and may be able to offer location specific support if needed. Their details are listed below:

Alec Mann
Business Development Manager Auckland/Northland
027 264 7261

Jimmy Bell
Business Development Manager Lower North Island/Bay of Plenty
027 809 6664

Richard Northover
Business Development Manager South Island
027 809 6663

Sonyia Barron
National Sales Manager
027 801 5499


Related content