App Tips

App Tips

Sync, sync, sync
When you open, you should be able to see the Checking for updates message. This means its syncing with the website to get all the latest app data. If this doesn't pop up, tap on Settings and check out the date under Listings last updated. If the date is old, tap on the bottom Sync Now to manually sync the app.

Log out instead of deleting the app and downloading/reinstalling it again
If for some reason, the app is not behaving as it should- map doesn't come up, slow loading of listings- try logging out and then logging back in again, instead of deleting it outright. You'll find the log out button under the Membership tab.

There are two filter categories!
When you tap on the menu, you'll find the MAIN filter to the left. To access the SECONDARY FILTERS, tap on the filter icon on the right. You'll find Power, CampSaver, Pet Friendly etc. under the secondary filters.

Some useful FAQs

When I tap on More to go to any of the website links, it's asking me to log in again

This used to be an old issue where even if you're logged on the app, it still tries to verify your membership by asking you to log in again. In most cases when you do, it doesn't work and comes up with a prompt 'there was a problem with the data submitted, please resubmit form'. It seems that this issue has come back. If you're affected by it, try this fix - delete the app completely, change your password, reinstall the app and login again. It's not guaranteed but worth a try. If the issue persists, email us your details, your iPhone's make or model and the iOS version (you can find this in settings/About - iOS Version)- email to nzmcaapp@nzmca.org.nz

I've used the app for more than a minute, but it's still not updating automatically; is something wrong?
For as long as you can tap on the Sync Now button and it updates to the current date and time, you should be fine. It's no different from having to wait for the automatic syncing. However, our original intent was for the syncing to happen automatically so we're looking into it at the moment.
There was a POP I went to just last month and now it's gone- what happened to it?
Only active sites are displayed so it's possible that the site is no longer active. Sometimes you'll see a 'Temporarily Not Available' image, meaning that the site is currently unavailable but still listed. Get in touch with the Travel Directory team- traveldirectory@nzmca.org.nz- to enquire about a site.
Can I renew my subscription/membership here?

Yes you can; tap Membership then tap Renew Membership.

I need to find a self-containment inspector; where can I find one?

Tap on More and at the bottom, tap on Self-Containment Inspectors.

I'm logged into the app, but when I tap to go to Members Portal under More, it's asking me to log in
Check if you're using Samsung Internet as your default mobile browser. The app currently does not work with this browser that is available on Samsung devices. All you need to do is simply change your mobile browser to Google Chrome, which is the native browser for Android devices