Yes, you can keep your existing mobile number for free! During signup, you will be asked to provide some information regarding your current mobile plan such as existing number, existing provider, existing provider account number etc. so please have this information ready to go.

If you want to keep your existing number, please don’t disconnect with your old provider until we have successfully ported your number over, otherwise you may lose your number.

If you want a brand new mobile number, we can provide you a randomly chosen mobile number.

All our mobile plans are on a monthly account. Base plan charges are due at the beginning of the month, usage charges are billed in arrears This makes for simple billing if you have a broadband connection with us too. 

All our plans run from the start of the month till the end of the month.

You can view our full mobile rate card here for charges that may apply for calling special numbers, send SMS to special SMS services, calling numbers overseas or satellite phones.

The number to check or setup your voicemail is 083210 or if calling from overseas +6483203000 (standard roaming call charges apply).

If you run out of data, a 1 GB data pack will be added automatically, and the price is $14.95.

You can request plan changes for a future month via creating a ticket within your MyHub account.

To check usage, head over to your MyHub account.

Click on ‘Usage’ and then ‘Voice’. If you have several voice services, you will first see a combination of usage of all voice services. You can select from a drop down to see a specific mobile phone service’s usage.

Please note, currently your mobile phone usage is updated overnight for the previous day. In the near future usage will be updated more frequently and we are aiming to develop usage alerts at 80% and 100% of data and minutes usage.

Roaming is turned off by default to protect you from huge unexpected bills. It is always cheaper to get a local sim card when visiting different countries.

If you would like roaming enabled then please call us so we can offer roaming packs & switch on roaming for your connection. Roaming charges and roaming packs are listed in our mobile rate card.

• This offer is not available in conjunction with other promotions, partner or bundle deals.
• $5 is the max discount of a mobile service connection, no discounts can be stacked up, no additional discount for an active internet plan. Offer date March 2020 and offer might be changed or withdrawn at any time.
• Old-fashioned text message is a best efforts service and a text message might not be delivered if the recipient’s phone is out of service at the time delivery is attempted, if the message contains emojis or if the message goes to international numbers via different carriers. We recommend to use a modern service such as WhatsApp.
• You’ll need to setup a direct debit with Wireless Nation; your monthly subscription will auto-renew and be debited from your debit/credit card, or NZ bank account automatically. This is the simple, safe and convenient way to manage your payment.
• Standard Wireless Nation terms and conditions and mobile terms apply.